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8F Gilbert Place, London WC1A 2JD
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Privacy Policy

Please take the time to read this privacy policy, which is part of our terms of use. By using the https://forestray.dentist website, you are agreeing to be bound by the Terms and Conditions. This policy explains how we collect, use and store the personal information you provide to us. ‘Personal information’ is information which identifies you or another person, or is capable of doing so.

Read more: https://forestray.dentist/policies-terms-conditions/privacy-policy/

Privacy Notice

This Privacy Notice is available on the practice website at https://forestray.dentist/policies-terms-conditions/privacy-notice or at the reception or by email if you contact info@forestray.dentist. You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

Read more: https://forestray.dentist/policies-terms-conditions/privacy-notice/

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

Patient Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.

Read more: https://forestray.dentist/policies-terms-conditions/patient-complaints-procedure/

Out-of-hours Emergency Dental Treatment Policy

If you have a dental emergency as private provider we aim to offer you treatment within 24 hours on our normal working days and in our normal working hours.

Read more: https://forestray.dentist/policies-terms-conditions/out-of-hours-emergency-dental-treatment-policy/

Booking & Appointment

We would like to inform you that the duration of dental treatment is not easily predictable, every patient and every appointment is unique. This may cause appointment delays. Please make sure you have enough time so that your time in the waiting room and in the chair comes with the least inconvenience possible. If your appointment can only start with a significant delay, you will be informed by phone prior to the appointment.

Read more: https://forestray.dentist/policies-terms-conditions/booking-appointment/

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Terms & Conditions, Privacy Policy, Complaints
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