This Privacy Notice is available on the practice website at https://forestray.dentist/policies-terms-conditions/privacy-notice or at the reception or by email if you contact firstname.lastname@example.org. You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.
We would like to inform you that the duration of dental treatment is not easily predictable, every patient and every appointment is unique. This may cause appointment delays. Please make sure you have enough time so that your time in the waiting room and in the chair comes with the least inconvenience possible. If your appointment can only start with a significant delay, you will be informed by phone prior to the appointment.